Refunds

Returns

We do not offer returns on any food items/products.

Please contact us immediately after receiving the order with any complaints you may have.

If we delivered the wrong order, then please contact us directly.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing any part of the order, for reasons not due to our error.
  • Any item that is not edible.

Refunds

Once your return package is received and inspected, we will send you an email or contact you, to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note Stripe charges and Delivery fees are non-refundable.

Late or missing refunds

You should see the refund as a credit approximately 5-10 business days later, depending upon the bank but if you have not received a refund yet, first check your bank account or contact your bank.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We do not replace or exchange items. If you are not happy or need to exchange it for the same item or another item of the same value, please contact us immediately.

Delivery

You will be responsible for paying for your own packaging, shipping, or delivery costs for returning your item.

Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Wine House Restaurant
Our opening hours

Open all 7 days from 05:00 pm to 10:00 pm. We are open for collections and delivery in Swords, Dublin.

© 2021 Wine House Restaurant